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FAQ

Need additional help? You can contact us via support@fancystudio.shop

Shipping

When will my order ship?

Orders are usually processed and shipped within 1~3 working days of purchase.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

Estimated delivery time

7~14 business day (United States/United Kingdom/Canada/Australia/EU Countries)
10~21 business day (Other Countries)
Your tracking number will be updated 1~3 working days after your order has been shipped

Payment and Orders

What is your Return Policy?

Our Guarantee
Return or exchange within 14 business days from the delivered date.
Request:

1. Items received within 14 business days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable
5. We do not accept returned items that were sent back directly without address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
(If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.)

How to Return?

If you wish to return the items,please email to customer first to get the return Address: support@fancystudio.shop

Do you offer gift wrapping?

Yes. Each of our products has beautiful packaging!

Is your packaging sustainable?

All of our packaging and bottles themselves are biodegradable so be sure to dispose of them properly!

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Need additional help? You can contact us via support@fancystudio.shop

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